Good morning/afternoon/evening,
My name is Suze Valkenburg, and I am a 4th-year Hotel Management student at Breda University of Applied Sciences. As part of my bachelor thesis, I am researching the factors that influence the decision to change Property Management Systems (PMS) within the hospitality industry.
As a PMS reseller in the Netherlands, your insights are particularly valuable. This survey aims to explore the role and value of PMS resellers in supporting successful PMS implementations and enhancing client satisfaction within hotels.
The questionnaire will take approximately 10–15 minutes to complete.
Your participation is entirely voluntary and anonymous. You may skip any question or exit the survey at any point without any explanation. No personally identifiable information will be collected, and all responses will remain confidential and used solely for academic research purposes.
By continuing to the next page and completing the survey, you confirm that:
You understand the purpose and scope of the research,
You voluntarily agree to participate,
You acknowledge your right to withdraw at any time without consequence.
If you have any questions or concerns regarding this study, please feel free to contact me.
Suze Valkenburg
212082@buas.nl
+31 6 21615469
Thank you very much for your time and for contributing to this research.