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Customer satisfaction survey

Dear passenger,

please spend few Your minutes to fill this survey and help us to provide better services.

Secured
1

What was your purpose of travelling from Airport Košice?

Select one answer
2

How would you rate arrival at the Airport?

orientation before arrival, traffic signs, public transport, ...
3

Were you satisfied with the parking?

capacity of parking lot, orientation, payment for parking,...
4

How would you rate orientation in the terminal?

signs, direction markers, ....
5

Were you satisfied with the cleanliness of the interior and exterior of the Airport?

exterior / interior of terminal, departure hall, toilets, ...
6

How would you rate the behaviour of the check-in staff?

7

How would you rate the behaviour of the security control staff?

8

Were announcements clear enough and repeated frequently enough?

calls to the passport control, announcements of boarding, ....
9

How would you rate services in the terminal (before the security control)?

refreshments possibilities, snack bars, ticketing, car rental services, ...
10

How would you rate services in departure hall (after the security control)?

refreshments possibilities, snack bars, duty free shop, business lounge, ...
11

Were you informed sufficiently enough about what to do in case of losing, damaged or delayed baggage?

Select one answer
12

Are you familiar with our website https://www.airportkosice.sk/? Is all important information available on our website?

Let us know what you missed on our website
13

Please write down your fellings and suggestions

Please let us know what you liked or did not like. Provide information about why you chose lower ratings in the previous questions. We will appreciate your feedback. Thank you!
Thank you for your time and your feedback.
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