The most common sign-in problems are:
Steps to Recover Account Access
1. Verify the Email Address Used for Registration
Identify the exact email address you used to create your Survio account, even if it contains a typo. This is crucial for accessing your account.
Example: If you accidentally typed "johndoe@gmial.com" instead of "johndoe@gmail.com," use the incorrect version to log in.
Wrong password: If you've forgotten your password, you can reset it.
Wrong email: If your password is correct but you’re unable to sign in, it’s possible you made a typo in your email address during registration. Please contact us, and we'll help you correct it.
Outdated email address: If you no longer have access to the email address linked to your account, log in using your current credentials and update your email address in the account settings.
2. Reset Your Password
If you cannot remember your password, use the password reset option:
Go to the Survio login page.
Click on "Forgot Password."
Enter the email address associated with your account.
Follow the instructions sent to your email to reset your password.
3. Update Your Account Information
If you no longer have access to the email address linked to your account:
Log in using the current email and password.
Navigate to your account settings.
Update your email address to one you can access.
Tip:
When contacting customer support, always include the URL of one of your surveys. This helps us locate your account quickly, allowing you to regain access faster.
Example of a correct survey URL: https://www.survio.com/survey/d/M9F9N9J6I6D6G4O0H
Additional Tips
Double-check your email inbox (including spam/junk folders) for password reset emails.
Ensure you are entering the correct email and password combination.
Contacting Support
If you’ve tried the steps above and still cannot access your account, contact Survio Support for further assistance. Provide as much information as possible about your account to expedite the process.