Survio’s business model operates on automatically renewing subscription payments.
Canceling Your Subscription
To cancel your subscription, follow these steps: It is recommended to plan your cancellation several days ahead of the renewal date to avoid unintended charges.
Log in to your Survio account.
Navigate to the Billing or Subscription section in your account settings.
Select the option to Cancel Subscription.
Follow the on-screen instructions to complete the cancellation process. These steps allow you to cancel at any time directly through your account. Make sure to confirm the cancellation to ensure it is processed.
For detailed information how to cancel the subscription, visit this article.
If you decide to stop using premium services, simply cancel the subscription. Ensure that you have received a cancellation confirmation to avoid unexpected renewals. Waiting until the last moment to cancel increases the risk of being charged for the next billing cycle, as payment processing may begin before the renewal date. To avoid this, plan your cancellation in advance.
Your premium services will remain active until the end of the pre-paid period, after which your account will revert to the free mode.
Timing and Best Practices for Cancellation
To avoid being charged for the next billing cycle, it is crucial to cancel your subscription well in advance of the renewal date. Payment processing may begin before the renewal date, and refunds are not issued for late cancellations. By planning your cancellation several days ahead, you can ensure the process is completed successfully.What does this mean?
Your account will switch to free mode, meaning you lose access to premium features like email invitations, downloadable results, or custom URL addresses.
You will only see the first 100 responses per month (the limit for free accounts). Any responses exceeding this limit will be stored for 30 days, after which they may be deleted if your account remains on the free plan. However, answers collected during your paid subscription will not be deleted. - You can cancel your subscription at any time without losing access to paid features before the prepaid period ends.
If you face any issues during the cancellation process, contact Survio’s customer support for assistance.