How Are Response Limits Calculated and Managed on Survio's Free Plan?
Survio's Free plan offers the capability to collect survey responses from participants, but there are specific limitations and rules on how these responses are calculated and managed. Below, we outline these rules and scenarios to help clarify how completed responses are counted, what happens to incomplete or deleted responses, and how to interpret discrepancies.
Overview of Free Plan Response Limits
The Free plan allows for up to 50 completed and submitted responses per survey. This means that only fully completed responses that are successfully submitted by survey participants will contribute toward the response limit.
What Counts and What Doesn’t Count Toward the Limit
Completed and Submitted Responses: Only responses that are fully completed and submitted by participants will count toward the response limit.
Incomplete or Unfinished Responses: If a survey is started but not fully completed or submitted, it will not count toward the limit.
Deleted Responses: Responses that are deleted cannot be restored but count toward your limit. If such a response was already submitted, deleting it does not free up additional slots in the Free plan.
Visits or View Counts: Visits or partial records, such as respondents opening or interacting with the survey without finishing, are not included in the response total.
Common Scenarios
Scenario 1: Why do I see fewer completed responses than expected? If you anticipated 50 responses but see a lower number, this could be because:
Respondents started the survey but did not complete or submit it entirely.
Some participants visited or opened the survey without responding.
Scenario 2: Can deleted responses be restored or excluded from the limit? No, deleted responses cannot be restored. Once a response is deleted, it is permanently removed but does count toward your response total.
Frequently Asked Questions (FAQs)
Are partial responses saved and included in the count?
No, partial or unfinished responses are excluded. Only fully completed and submitted surveys count toward the 50-response limit. It does not matter how many questions you have in the survey. Only fully submitted survey counts as one response.
If I delete a response, will it free up space within the 50-response limit?
No, deleting a submitted response does not free up additional space for new responses in the Free or any plan.
Why don’t visits or page views count as responses?
Survio only tracks and includes responses that are fully completed and submitted. This ensures the response limit reflects genuine participant feedback.
By understanding these rules and scenarios, you can better manage your survey response limits within Survio's Free plan. If you need additional response capacity, consider upgrading to one of our premium plans for enhanced features and flexibility.