Accessing and analyzing survey results in Survio is essential for understanding your data and drawing actionable conclusions. This guide outlines step-by-step instructions to help you view results, analyze specific types of responses, and manage your survey data efficiently.
Log in to your Survio account.
Navigate to the dashboard and select the survey you want to analyze.
Open the Results tab to review the overall survey results, including summaries and visualizations of responses.
Alternatively, click the three dots in the lower right corner of the survey card on the main page and select Results.
Next, click Individual responses from the left-hand menu.
A table will display, where each row represents a submitted survey (one row = one answered survey), and the columns represent your survey questions.You can also view specific types of responses, such as 'Other (Please Specify)' free-text entries or long open-ended responses, by navigating to the Individual Responses section and selecting the relevant entry.
Note that open-text responses, such as free-text entries or long open-ended answers, are not included in the summary charts but can be accessed in the Individual Responses section.
Note that open-text responses, such as free-text entries or long open-ended answers, are not included in the summary charts but can be accessed in the Individual Responses section.
You can click on any individual response to see more details, such as:
The source (e.g., direct link, email invitation),
Elapsed time- For 'Other (Please Specify)' responses, locate the question containing this option and review the free-text entries provided.
To access complete text for long open-ended responses, click on the individual response entry to view the full survey answer.
Downloading results
Free users
Can view the first 100 responses within the app but cannot download them.
Paying customers
Can download results based on their active premium plan.
Managing answers
Hide or delete responses by marking them in the table and selecting the hide/delete option.
Hiding or deleting answers can be helpful when working with test data, or when respondents have submitted duplicate answers.
A hidden answer is not included in the final report but is not permanently deleted.
A deleted answer is permanently removed and cannot be recovered.
Troubleshooting Missing Responses
Responses Were Not Submitted
For responses to appear in your survey results, the respondent must click the “Submit” button at the end of the survey. If a respondent closes the survey page before submitting, their answers will not be recorded or visible in the results section.
Open-Text Responses Are Not Included in Summary Charts
Open-text (free-text) responses are not fully displayed in the aggregated summary charts. Instead, they are stored in the Individual Responses section of your survey results.
Best Practices for Ensuring Responses Are Recorded
Communicate Clearly with Respondents: Remind respondents to click the “Submit” button to ensure their answers are recorded.
Review Survey Settings: Double-check your survey settings to ensure all questions are configured correctly and mandatory questions are appropriately marked.
Monitor Survey Activity: Regularly check the Results section to identify any patterns or issues with response collection.