Customer Satisfaction Survey

Customer Satisfaction Survey

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Measuring customer satisfaction will show you how the customer perceives your company and the level of its services. Try Survio questionnaire template.

The survey sample is ideal for

  • manufacturing companies,
  • business companies,
  • self-employed persons,
  • marketing agencies.
  • Use this customer satisfaction questionnaire template to find out which products are of the greatest interest, how customers respond to your prices compared to the competition, or what they think about the quality of your customer support. Look for new ideas and impulses to retain customers and increase their number with a varied offer and unique presentation. Be inspired by Survio customer satisfaction questionnaires, the content and form of which you can fully customize as needed.

    The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Customer satisfaction questionnaire template

Dear Customer,

Thank you for your business. If you would please take the time to fill out this short survey we promise to utilise the results to improve your customer experience in future and identify any areas where we need to improve.

1. How professional do you perceive us to be?

  • Extremely professional
  • Very professional
  • Moderately professional
  • Slightly professional
  • Not at all professional

2. How responsive is our company when you need help/support?

  • Extremely responsive
  • Very responsive
  • Moderately responsive
  • Slightly responsive
  • Not at all responsive

3. How well do the customer service representatives at our company answer your questions?

  • Extremely well
  • Very well
  • Moderately well
  • Slightly well
  • Not at all well

4. Compared to our competitors, is our product quality better?

  • Much better
  • Somewhat better
  • About the same
  • Somewhat worse
  • Much worse

5. Compared to our competitors, are our prices reasonable?

  • Much more reasonable
  • Somewhat more reasonable
  • About as reasonable
  • Somewhat less reasonable
  • Much less reasonable

6. Overall, are you satisfied with the employees at our company?

  • Extremely satisfied
  • Moderately satisfied
  • Neither satisfied nor dissatisfied
  • Moderately dissatisfied
  • Extremely dissatisfied

7. Do you like our company?

  • Like a great deal
  • Like a moderate amount
  • Neither like nor dislike
  • Dislike a moderate amount
  • Dislike a great deal

8. How likely are you to recommend us to people you know?

  • Extremely likely
  • Very likely
  • Moderately likely
  • Slightly likely
  • Not at all likely
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