Frequently asked questions

Missing your survey in your Survio account? Your survey might be under a different account with a different login e-mail, or a typo may have occurred during registration. Please try logging in with any other e-mail addresses you own first, and include the survey's URL ID when contacting support.

Restore your password using this link and the e-mail you used when signing up for Survio. If you haven’t received our password reset e-mail, don’t forget to check the spam folder.

To change your login e-mail address, please see the instructions in this article.

In order to delete your account, log in to your account, click on the profile icon in the top right hand corner and select Account. Then press the Delete account button. Deleting your account does not automatically cancel your subscription's auto-renewal.

Yes, your respondents can follow a different path based on their answers. The feature you will find useful here is the survey logic.

You can ask for the respondent's name/e-mail directly in the survey, so it will be one of the questions.

If you have the e-mail addresses of your respondents, send survey invitations directly from Survio with the help of our e-mail campaign manager. E-mail addresses of your respondents will then be displayed in the section of individual responses, as well as in an Excel/csv report.

Most likely you used one or more 'Multiple choice' question types. When respondents can choose more than one answer, the results cannot be presented in one column. The results show you whether the respondent chose the given option or not. However, you don't have to worry about evaluating such data, because we have already processed the results in clear charts.

You can create one survey, which you then copy. In these copies, change the language in the settings, which automatically translates the system messages. The texts of the questions and answers must be translated separately on your end.

Another approach is to create one survey with one question only - what’s the respondent's preferred language. Then use the logic function to redirect the respondent to another Survio survey (based on their answer), which will already be in the language chosen by the respondent. In that case, however, the results will be separate for each survey. You can then, for example, download the results of all surveys in Excel if you need to merge them.

We only store the data from submitted surveys. It means that if your respondents leave half way through, their answers will not be recorded.

In short, you’re entitled to a refund of your first order within 14 days after the purchase date as long as you haven’t taken advantage of premium features (e.g. uploading a logo, increasing the response limit, downloading reports, survey logic, thank you page customization, etc.). You can find complete information in our general Terms and Conditions.

Yes, we offer both a monthly and annual payment. However, some of our premium plans are only available as annual subscriptions.

Yes, for annual subscriptions of Standard or higher plans. You can create and download an advanced invoice yourself using this link (you must be logged into your Survio account). Once we receive your payment, you will be able to download the final invoice from your Survio account.

You can change your billing information using this link - use the e-mail address associated with your Survio account. If the link does not work for you, contact our support.

Yes, contact our support to get more information.

Although there is a free version of Survio, it is very limited and intended more for testing our tool. If you want to download and filter data or use other premium features (logo upload, survey e-mail invitations, higher response limits, etc.), use one of the subscription plans.

We store your data in the EU by default. Only users with the Custom plan can choose to store data in the US.