Why Can’t I Access All My Survey Responses, and Do Deleted Responses Count Against My Plan’s Limit?
Managing survey responses effectively is an important part of using Survio, and understanding how subscription plans impact response and visibility limits can help resolve any confusion. This guide explains common issues related to response access and count limits across different plans and provides actionable solutions.
Impact of Subscription Plans on Response Limits
Survio subscription plans come with specific monthly response limits. Depending on your plan, you may encounter restrictions if you exceed these limits:
Free Plan Limits: Free plans include a set number of responses per month (e.g., 50 responses). Once this limit is reached, additional responses cannot be accessed unless you upgrade your plan. Deleted responses, while no longer visible in your results, still count toward this response limit if they were completed and submitted. Incomplete responses that were never submitted do not count against your limit.
Paid Plan Limits: For paid plans such as the Standard plan, response limits are higher. These plans also include email invitation limits. If you exceed the monthly response limit, any additional responses collected will remain inaccessible until your limit resets in the following month or you upgrade to a higher-tier plan. This ensures that you manage your survey distribution within the plan’s capacity.
Visibility of Responses and Managing Response Limits
To ensure that you always have complete visibility into your survey responses:
Monitor your response totals as you collect data to prevent exceeding your plan’s limit.
Deleted responses will not appear in your results but continue to count toward the monthly cap if they were submitted and completed.
Upgrade to a higher-tier plan if you require more monthly responses and email invitations on an ongoing basis.
Recommendations
If you frequently reach your response limit or need to unlock additional responses:
Upgrade Your Plan: Consider upgrading to a plan with higher limits or a Custom plan tailored to your needs for robust data collection and analysis.
Monitor Your Usage: Regularly review your response and email invitation usage to avoid hitting monthly caps unexpectedly.
Plan Ahead: If you’re running time-sensitive surveys, ensure you select a plan that aligns with your anticipated response volume.
Important Note: Always check the full details of your current plan, as specific limits and features may differ between subscription tiers. Custom plans are available for users with unique requirements.
Conclusion
Understanding your plan’s limitations and the mechanics of response counting can help you better manage your surveys and ensure uninterrupted access to collected data. If you notice any discrepancies, consider reaching out to support for assistance or reviewing your current subscription plan to make adjustments as needed.