Local Library patron satisfaction survey

Local Library patron satisfaction survey

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What is the status of a library collection? Does your library offer books online? The questionnaire template on satisfaction of small library users will tell you.

The survey sample is ideal for

  • members of the municipal council,
  • library operators,
  • managers of readers’ associations.

Do library staff provide information willingly and clearly? How time consuming is it to find the availability of the requested title on the website? On which days of the week is the demand for library services the greatest? This online survey is designed to obtain feedback on the evaluation of the library's operation and its staffing and material provision. At the same time, however, it also provides suggestions for other activities that can be used to expand and improve the services offered.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Local library patron satisfaction questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey

1. How often do you visit the library?

  • Daily
  • Weekly
  • Every 2 weeks
  • Once a month
  • Once every 3 months
  • Once every 6 months
  • Less often

2. How often do you use the library website?

  • Daily
  • Weekly
  • Every 2 weeks
  • Once a month
  • Once every 3 months
  • Once every 6 months
  • Less often

3. How satisfied are you with the opening hours of the library?

  • Satisfied
  • Somewhat satisfied
  • Sufficient
  • Somewhat dissatisfied
  • Dissatisfied
  • It doesn't bother me

4. How satisfied are you with the following library services?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • I don't know
  • Extra

Lending services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • I don't know
  • Extra

Access to the internet

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • I don't know
  • Extra

Cultural and educational services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • I don't know
  • Extra

5. How satisfied are you with the range of literature available in the library?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very disstisfied
  • I don't know

6. How satisfied are you with the proximity of local libraries?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

7. Can you always find what you are looking for on the library website with ease?

  • Yes
  • Often yes
  • Yes and No
  • Often no
  • No
  • I don't know

8. How satisfied are you with the library overall?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

9. To what extent do you agree with the following:

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

The Library staff are friendly and helpfull?

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

The Library staff appear to have sufficient training and experience to answer all my questions?

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

10. How do you rate the overall level of service provided at the library?

  • Excellent
  • Very good
  • Satisfactory
  • Sufficient
  • Insufficient
  • I don't know

11. Please confirm your gender:

  • Male
  • Female

12. What is the highest level of education you have achieved?

  • Primery
  • Technical college or tradesman's qualification
  • Secondary, with GCSE or equivalant
  • College, A-level
  • University

13. Please mark the answer which best defines your current situation?

  • Working
  • Studying
  • In retirement
  • Housewife/husband or on maternity leave
  • Unemployed

14. Do you have any comments or suggestions that you think might help to improve our library services? Please write them below:

500

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