Service Feedback Survey

Service Feedback Survey

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Service Feedback Survey

Dear Customer / Potential Customer,

Thank you for your interest in our services, If you would please take just a few minutes to fill out this survey we will be able to continue to provide great services.

1. What do you like most about our new service?

500

2. What changes would most improve our new service?

500

3. What do you like most about other companies services?

500

4. What changes would most improve services offered by other companies?

500

5. If our proposed service were available today, how likely would you be to use it instead of services offered by other companies?

  • Extremely likely
  • Very likely
  • Likely
  • Not at all likely
  • Highly unlikely

6. How important is convenience when choosing this type of service?

  • Extremely important
  • Very important
  • Important
  • Slightly important
  • Not at all important

7. What would make you more likely to use our new service?

500

8. If you are not likely to use our new service, why not?

  • Do not need a service like this
  • Do not want a service like this
  • Satisfied with competing services
  • Cannot afford for a service like this
  • Not willing to pay for a service like this

9. Overall, are you satisfied with the service?

  • Extremely satisfied
  • Moderately satisfied
  • Satisfied
  • Indifferent
  • Moderately dissatisfied
  • Extremely dissatisfied

10. If our new service were available today, how likely would you be to recommend it to others?

  • Extremely likely
  • Very likely
  • Likely
  • Not very likely
  • Not at all likely
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