Service evaluation questionnaire template

Dear Customer / Potential Customer,

Thank you for your interest in our services, If you would please take just a few minutes to fill out this survey we will be able to continue to provide great services.

1. What do you like most about our new service?


2. What changes would most improve our new service?


3. What do you like most about other companies services?


4. What changes would most improve services offered by other companies?


5. If our proposed service were available today, how likely would you be to use it instead of services offered by other companies?

  • Extremely likely
  • Very likely
  • Likely
  • Not at all likely
  • Highly unlikely

6. How important is convenience when choosing this type of service?

  • Extremely important
  • Very important
  • Important
  • Slightly important
  • Not at all important

7. What would make you more likely to use our new service?


8. If you are not likely to use our new service, why not?

  • Do not need a service like this
  • Do not want a service like this
  • Satisfied with competing services
  • Cannot afford for a service like this
  • Not willing to pay for a service like this

9. Overall, are you satisfied with the service?

  • Extremely satisfied
  • Moderately satisfied
  • Satisfied
  • Indifferent
  • Moderately dissatisfied
  • Extremely dissatisfied

10. If our new service were available today, how likely would you be to recommend it to others?

  • Extremely likely
  • Very likely
  • Likely
  • Not very likely
  • Not at all likely
Use template — it’s free

Service Feedback Survey

Popularity 1127 ×

This provided service evaluation questionnaire template will show how popular your service is with customers, where they see benefits as well as shortcomings.

Use template — it’s free

The survey sample is ideal for

  • marketing departments,
  • sales representatives,
  • company management,
  • developers.

Avoid the threat of low sales and negative reactions that may discourage other potential customers. Test the service and then define the target group with a survey. Try to find out what is popular and sought after on your service, as well as where you can see shortcomings. Work to eliminate them and look for room for improvement. Compare yourself with the competition and be inspired by their strengths. Your service will then be much more comprehensive.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

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Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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