Service quality satisfaction questionnaire template

Dear customer👋

Your opinion matters to us. Please take 5 minutes to give us your feedback which will help us improve quality of our services and make sure you're always left with a positive experience.

We truly appreciate your insight and your time.

1. Overall, how satisfied were you with the [service]?

(1 star = minimum satisfaction / 5 stars = maximum satisfaction)

2. Select the service that you have purchased most recently.

Select one answer

  • [Service 1]
  • [Service 2]
  • [Service 3]
  • [Service 4]

3. Where have you heard about the [service]?

Select one answer

  • Choose...
    • Choose...
    • Commercial (TV, radio, magazine)
    • Sales flyers
    • Website
    • Social networks (FB, YT, IG, Twitter etc.)
    • Reference from a colleague/friend
    • Previous experience
    • Other...

4. How did you place the order for the [service]?

Select one answer

  • E-mail
  • Internet
  • Phone
  • Personal appointment

5. What are the main benefits you receive from the [service]?

Select one answer in each row

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Workflow simplification

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Higher productivity

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Spend reduction

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Saved time

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Problem solution

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

Profit increase

  • Definitely agree
  • Rather agree
  • Undecided
  • Rather disagree
  • Definitely disagree

6. How would you rate the following parameters of the [service]?

Select one answer in each row

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

Availability

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

Order process

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

Outcome accountability

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

Service delivery term

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

Value for money

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfied

7. Which of the qualities best describe attitude of our representative providing the [service]?

Select one answer in each row

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Reliable

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Consistent

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Professional

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Communicative

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Flexible

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Creative

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Organized

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

Friendly

  • Definitely agree
  • Rather agree
  • Undecided / Can't tell
  • Rather disagree
  • Definitely disagree

8. What is the main challenge for you (if any) when using the [service]?

We appreciate honest feedback which helps us keep making the service even better.

500

9. How often do you use the [service]?

Select one answer

  • Every day
  • Every week
  • Once per 2 weeks
  • Once per month
  • Once per 3 months
  • Once per 6 months
  • Once per year

10. Based on your latest experience, how likely is is that you would recommend the [service] to your colleague or friend?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

Important: Use this survey section in cases of having insufficient resources to identify your customer.

In order to better understand you as a customer and ensure the best experience when interacting with our company, we kindly ask you to answer the following demographic questions.

11. What is your gender?

Select one answer

  • Male
  • Female
  • Prefer not to say

12. What is your age?

Select one answer

  • Under 15
  • 15 - 20
  • 21 - 30
  • 31 - 35
  • 36 - 40
  • 41 - 50
  • Over 50
  • Prefer not to say

13. What is your highest education degree you've earned?

Select one answer

  • Less than high school degree
  • Apprenticeship certificate
  • High school degree or equivalent
  • Bachelor's degree
  • Master's degree
  • Doctoral degree

14. What is your employment status?

Select one answer

  • Choose...
    • Choose...
    • Employed (full-time)
    • Employed (part-time)
    • Unemployed
    • Self-employed
    • Student
    • Retired

15. Which income group does your household fall under?

Select one answer

  • Less than $20.000 / year
  • $20.000 - $30.000 / year
  • $31.000 - $40.000 / year
  • $41.000 - $50.000 / year
  • $51.000 - $60.000 / year
  • Over $60.000 / year
Use template

🛎️ Service quality satisfaction survey 🛎️

Popularity 1175 ×

This provided service evaluation questionnaire template will show how popular your service is with customers, where they see benefits as well as shortcomings.

Use template

The survey sample is ideal for

  • marketing departments,
  • sales representatives,
  • company management,
  • developers.

Avoid the threat of low sales and negative reactions that may discourage other potential customers. Test the service and then define the target group with a survey. Try to find out what is popular and sought after on your service, as well as where you can see shortcomings. Work to eliminate them and look for room for improvement. Compare yourself with the competition and be inspired by their strengths. Your service will then be much more comprehensive.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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