Train Passenger Satisfaction Survey

Train Passenger Satisfaction Survey

Popularity: 162 ×

Offer passengers comfort and quality services. Ensure their loyalty. Ask them for an evaluation using the questionnaire template for train passenger satisfaction.

The survey sample is ideal for

  • management of companies operating railway transport,
  • private carriers in this sector.

How to book and buy tickets, their price, frequency of connections, clean interior of cars or friendly service. All this plays a role in the choice of carrier and affects the overall satisfaction of passengers with the course of their journey. Use the substantiated data obtained with this survey. Use them to plan strategic steps to eliminate deficiencies, improve processes and increase the general level of service you want to give your passengers.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Train passenger satisfaction questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. Gender:

  • Female
  • Male

2. Age group:

  • < 20
  • 21-30
  • 31-40
  • 41-50
  • 51-60
  • 60+

3. Which of the following describes you best?

  • Student
  • Employed
  • Self employed
  • Retired
  • Not Employed

4. How often do you travel by train?

  • Daily
  • Weekly
  • Monthly
  • A few times a year
  • Never

5. What type of ticket do you usually purchase?

  • Per journey
  • Weekly
  • Monthly
  • Annual

6. Do you travel by train for reasons:

  • Business
  • Personal
  • Social
  • Holiday
  • Transport

7. How would you rate our railway stations and platforms?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Information

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Cleanliness

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Available Assistance

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Refreshment Facilities

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Toilet Facilities

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Waiting Rooms

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Design, overall environment feeling

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

8. How would you rate our ticketing process?

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Number of ticket counters

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Attitude of ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Efficiency of ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Self Service

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Information provided by ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

9. How would you rate our trains?

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Comfort

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Temperature

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Punctuality

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Cleanliness

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Storage facilities

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

On-board information

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Train staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Food and beverage offer

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

10. How would you rate the train service we provide?

11. Please tell us what can we do to improve:

500

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