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Train Passenger Satisfaction Survey

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1 Gender:
Required answer

2 Age group:
Required answer

3 Which of the following describes you best?
Required answer

4 How often do you travel by train?
Required answer

5 What type of ticket do you usually purchase?
Required answer

6 Do you travel by train for reasons:
Required answer

7 How would you rate our railway stations and platforms?
Required answer

100%
75%
50%
25%
0%
Information
Cleanliness
Available Assistance
Refreshment Facilities
Toilet Facilities
Waiting Rooms
Design, overall environment feeling

8 How would you rate our ticketing process?
Required answer

Excellent
Good
Neutral
Poor
Very Poor
Number of ticket counters
Attitude of ticketing staff
Efficiency of ticketing staff
Self Service
Information provided by ticketing staff

9 How would you rate our trains?
Required answer

Excellent
Good
Neutral
Poor
Very Poor
Comfort
Temperature
Punctuality
Cleanliness
Storage facilities
On-board information
Train staff
Food and beverage offer

10 How would you rate the train service we provide?
Required answer

0/5

11 Please tell us what can we do to improve:

1500 characters remaining