Train Passenger Satisfaction Survey

Train Passenger Satisfaction Survey

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Train Passenger Satisfaction Survey

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. Gender:

  • Female
  • Male

2. Age group:

  • < 20
  • 21-30
  • 31-40
  • 41-50
  • 51-60
  • 60+

3. Which of the following describes you best?

  • Student
  • Employed
  • Self employed
  • Retired
  • Not Employed

4. How often do you travel by train?

  • Daily
  • Weekly
  • Monthly
  • A few times a year
  • Never

5. What type of ticket do you usually purchase?

  • Per journey
  • Weekly
  • Monthly
  • Annual

6. Do you travel by train for reasons:

  • Business
  • Personal
  • Social
  • Holiday
  • Transport

7. How would you rate our railway stations and platforms?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Information

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Cleanliness

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Available Assistance

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Refreshment Facilities

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Toilet Facilities

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Waiting Rooms

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

Design, overall environment feeling

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

8. How would you rate our ticketing process?

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Number of ticket counters

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Attitude of ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Efficiency of ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Self Service

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Information provided by ticketing staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

9. How would you rate our trains?

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Comfort

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Temperature

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Punctuality

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Cleanliness

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Storage facilities

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

On-board information

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Train staff

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

Food and beverage offer

  • Excellent
  • Good
  • Neutral
  • Poor
  • Very Poor

10. How would you rate the train service we provide?

11. Please tell us what can we do to improve:

500

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