Satisfaction with Tech Support Survey

Satisfaction with Tech Support Survey

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Increase the quality of technical support services. Work with suggestions, comments that a technical support satisfaction questionnaire template will offer you.

The survey sample is ideal for

  • managers of customer centers and technical support,
  • owners of smaller companies providing consulting services.

Do you know the average success rate of resolved requests or how fast these requests are processed? When is your technical support busiest? Do customers rate this service positively? Set up a technical support satisfaction survey and gather suggestions to enhance customer comfort. You can also, for example, better organize the necessary training for your employees and more effectively plan the staffing of individual shifts.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Technical support satisfaction questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. When did you last contact customer service?

  • < 3 months
  • 3 - 6 months
  • 6 - 12 months
  • + 12 months

2. How did you contact the representative?

  • In Person
  • Phone
  • E-mail
  • Online form
  • Helpdesk app

3. Based upon your experience, please rate your satisfaction with our customer service:

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Issue resolution

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Quality of advice

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Promptness of answering phone

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Professionalism of Representative

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Helpfulness of Representative

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Ease of contacting Customer Service

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Promptness of email response

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

4. How frequently do you contact customer service?

  • Less than once per week
  • Once per week
  • Once per month
  • Once every six months
  • Once per year

5. Please rate your level of agreement with the following statements.

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was knowledgeable

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was patient

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was enthusiastic

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative listened carefully

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was friendly

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was responsive

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was courteous

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

6. Please rate your overall satisfaction with our customer service.

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

7. Do you have any comments about your experience / suggestions on how we can improve?

500

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