Technical support satisfaction questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. When did you last contact customer service?

  • < 3 months
  • 3 - 6 months
  • 6 - 12 months
  • + 12 months

2. How did you contact the representative?

  • In Person
  • Phone
  • E-mail
  • Online form
  • Helpdesk app

3. Based upon your experience, please rate your satisfaction with our customer service:

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Issue resolution

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Quality of advice

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Promptness of answering phone

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Professionalism of Representative

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Helpfulness of Representative

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Ease of contacting Customer Service

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

Promptness of email response

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

4. How frequently do you contact customer service?

  • Less than once per week
  • Once per week
  • Once per month
  • Once every six months
  • Once per year

5. Please rate your level of agreement with the following statements.

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was knowledgeable

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was patient

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was enthusiastic

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative listened carefully

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was friendly

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was responsive

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

The Customer Representative was courteous

  • Strongly agree
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree

6. Please rate your overall satisfaction with our customer service.

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

7. Do you have any comments about your experience / suggestions on how we can improve?

500

Use template — it’s free

Satisfaction with Tech Support Survey

Popularity 432 ×

Increase the quality of technical support services. Work with suggestions, comments that a technical support satisfaction questionnaire template will offer you.

Use template — it’s free

The survey sample is ideal for

  • managers of customer centers and technical support,
  • owners of smaller companies providing consulting services.

Do you know the average success rate of resolved requests or how fast these requests are processed? When is your technical support busiest? Do customers rate this service positively? Set up a technical support satisfaction survey and gather suggestions to enhance customer comfort. You can also, for example, better organize the necessary training for your employees and more effectively plan the staffing of individual shifts.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot Password?

Get a 1-on-1 demo

Digicert

Create engaging surveys, get genuine data and make the right decisions.

Create a survey — it’s free

No credit card required.

Get a 1-on-1 demo

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2013