Travel agent customer satisfaction questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. Please confirm your gender:

  • Female
  • Male

2. Why did you choose us over other travel agents?

  • Personal experience with us
  • A recommendation
  • Our prices
  • Advertising
  • The reputation of our agency

3. Which method did you use when ordering from us?

  • In person (on the highstreet)
  • Our online catalog
  • By telephone
  • The trip was booked by someone else

4. How would you rate our sales team against the following statements?

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was friendly and helpful

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was professional

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent catered instinctively to my needs

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent provided the necessary informational materials

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was well informed on the full range of services on offer

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

5. Which mode of travel did you choose?

  • Bus or Coach service
  • Air travel
  • Personal transportation (Car etc.)

6. How would you rate the quality of the bus service provided?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Loading speed and time of departure

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The drivers' helpful attitude and personality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Refreshments

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Punctuality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The overall quality and condition of the bus

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

7. How would you rate the quality of your flight?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Check-in time and time of departure

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The friendliness and attitude of the cabin crew

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The quality of the in-flight meal

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Inflight services (TV, WC, water etc.)

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Punctuality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

8. How would you rate the quality of your accomodation?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

The facilities in general

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of your room

  • 1
  • 2
  • 3
  • 4
  • 5

The quality and variety of the food on offer

  • 1
  • 2
  • 3
  • 4
  • 5

The attitude and service from hotel staff

  • 1
  • 2
  • 3
  • 4
  • 5

Hygiene and cleanliness of the hotel

  • 1
  • 2
  • 3
  • 4
  • 5

Hotel services

  • 1
  • 2
  • 3
  • 4
  • 5

Transportation and accessibility to and from the hotel

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of hotel entertainment

  • 1
  • 2
  • 3
  • 4
  • 5

9. Were you offered the following services prior to travel?

  • Yes
  • I don't remember
  • No

Payment protection insurance

  • Yes
  • I don't remember
  • No

Comprehensive insurance

  • Yes
  • I don't remember
  • No

Transport options to/from the airport

  • Yes
  • I don't remember
  • No

Optional excursions or day-trips

  • Yes
  • I don't remember
  • No

10. How satisfied were you with the level and quality of service surrounding your trip?

  • Satisfied
  • Kind of satisfied
  • Neither satisfied nor dissatisfied
  • Kind of dissatisfied

11. From your front door until your return, How would you rate your trip overall?

12. What was your overall impression of the following:

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

Travel agency staff

  • 1
  • 2
  • 3
  • 4
  • 5

Transportation (any)

  • 1
  • 2
  • 3
  • 4
  • 5

Accomodation

  • 1
  • 2
  • 3
  • 4
  • 5

Optional excursions

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of the refreshments provided

  • 1
  • 2
  • 3
  • 4
  • 5

13. Which type of travel do you prefer to buy?

  • First minute
  • Last minute
  • I don't distinguish between the two

14. What is your first consideration when purchasing a holiday?

  • Price
  • The attraction of certain locations or activities
  • Recommendations from friends or family
  • Which travel agent to use
  • Advertising for different deals, packages and offers

15. Please answer the following few questions based on your experience using us:

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Has your holiday lived up to your expectations?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Are you satisfied with the package we offered?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Was our website easy to use and navigate?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Was everything listed on our website reflected in reality?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Did you receive value for money with us?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Will you use our travel agency again in future?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

16. If you used us again would you change anything? Please tell us in your own words:

500

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Travel Agent customer satisfaction survey

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Become a sought-after holiday seller with the help of a questionnaire template to measure travel agency client satisfaction. Be better than the competition.

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The survey sample is ideal for

  • owners and managers of travel agencies,
  • tour and vacation sellers.

In order for customers to feel that your offer is exceptional and they want to pay for it, it is first necessary to find out what type of holiday they have in mind and what their expectations are. Make sure that your staff will always recommend the most suitable solution from the current tour portfolio. Make sure that all equipment and facilities match the level presented on your website. Measure client satisfaction with the services you provide in the evaluation survey and create the best impression.

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