Start collecting valuable answers today.

Create this survey

Travel Agent customer satisfaction survey

Hello,

Please take a few minutes of your time to fill in the following survey.

Please confirm your gender:
Required answer

Why did you choose us over other travel agents?
Required answer

Which method did you use when ordering from us?
Required answer

How would you rate our sales team against the following statements?
Required answer

I strongly agree
I agree
I dont know
I don't agree
I strongly disagree
The sales agent was friendly and helpful
The sales agent was professional
The sales agent catered instinctively to my needs
The sales agent provided the necessary informational materials
The sales agent was well informed on the full range of services on offer

Which mode of travel did you choose?
Required answer

How would you rate the quality of the bus service provided?
Required answer

Please mark: 1 - Excellent, 5 - Worst

1
2
3
4
5
I didn't use
Loading speed and time of departure
The drivers' helpful attitude and personality
Refreshments
Punctuality
The overall quality and condition of the bus

How would you rate the quality of your flight?
Required answer

Please mark: 1 - Excellent, 5 - Worst

1
2
3
4
5
I didn't use
Check-in time and time of departure
The friendliness and attitude of the cabin crew
The quality of the in-flight meal
Inflight services (TV, WC, water etc.)
Punctuality

How would you rate the quality of your accomodation?
Required answer

Please mark: 1 - Excellent, 5 - Worst

1
2
3
4
5
The facilities in general
The quality of your room
The quality and variety of the food on offer
The attitude and service from hotel staff
Hygiene and cleanliness of the hotel
Hotel services
Transportation and accessibility to and from the hotel
The quality of hotel entertainment

Were you offered the following services prior to travel?
Required answer

Yes
I don't remember
No
Payment protection insurance
Comprehensive insurance
Transport options to/from the airport
Optional excursions or day-trips

How satisfied were you with the level and quality of service surrounding your trip?
Required answer

From your front door until your return, How would you rate your trip overall?
Required answer

0/5

What was your overall impression of the following:
Required answer

Please mark: 1 - Excellent, 5 - Worst

1
2
3
4
5
Travel agency staff
Transportation (any)
Accomodation
Optional excursions
The quality of the refreshments provided

Which type of travel do you prefer to buy?
Required answer

What is your first consideration when purchasing a holiday?
Required answer

Please answer the following few questions based on your experience using us:
Required answer

Yes
Probably yes
Im not sure
Probably not
No
Has your holiday lived up to your expectations?
Are you satisfied with the package we offered?
Was our website easy to use and navigate?
Was everything listed on our website reflected in reality?
Did you receive value for money with us?
Will you use our travel agency again in future?

If you used us again would you change anything? Please tell us in your own words:
Required answer

1500 characters remaining