Travel agent customer satisfaction questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. Please confirm your gender:

  • Female
  • Male

2. Why did you choose us over other travel agents?

  • Personal experience with us
  • A recommendation
  • Our prices
  • Advertising
  • The reputation of our agency

3. Which method did you use when ordering from us?

  • In person (on the highstreet)
  • Our online catalog
  • By telephone
  • The trip was booked by someone else

4. How would you rate our sales team against the following statements?

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was friendly and helpful

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was professional

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent catered instinctively to my needs

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent provided the necessary informational materials

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

The sales agent was well informed on the full range of services on offer

  • I strongly agree
  • I agree
  • I dont know
  • I don't agree
  • I strongly disagree

5. Which mode of travel did you choose?

  • Bus or Coach service
  • Air travel
  • Personal transportation (Car etc.)

6. How would you rate the quality of the bus service provided?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Loading speed and time of departure

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The drivers' helpful attitude and personality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Refreshments

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Punctuality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The overall quality and condition of the bus

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

7. How would you rate the quality of your flight?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Check-in time and time of departure

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The friendliness and attitude of the cabin crew

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

The quality of the in-flight meal

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Inflight services (TV, WC, water etc.)

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

Punctuality

  • 1
  • 2
  • 3
  • 4
  • 5
  • I didn't use

8. How would you rate the quality of your accomodation?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

The facilities in general

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of your room

  • 1
  • 2
  • 3
  • 4
  • 5

The quality and variety of the food on offer

  • 1
  • 2
  • 3
  • 4
  • 5

The attitude and service from hotel staff

  • 1
  • 2
  • 3
  • 4
  • 5

Hygiene and cleanliness of the hotel

  • 1
  • 2
  • 3
  • 4
  • 5

Hotel services

  • 1
  • 2
  • 3
  • 4
  • 5

Transportation and accessibility to and from the hotel

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of hotel entertainment

  • 1
  • 2
  • 3
  • 4
  • 5

9. Were you offered the following services prior to travel?

  • Yes
  • I don't remember
  • No

Payment protection insurance

  • Yes
  • I don't remember
  • No

Comprehensive insurance

  • Yes
  • I don't remember
  • No

Transport options to/from the airport

  • Yes
  • I don't remember
  • No

Optional excursions or day-trips

  • Yes
  • I don't remember
  • No

10. How satisfied were you with the level and quality of service surrounding your trip?

  • Satisfied
  • Kind of satisfied
  • Neither satisfied nor dissatisfied
  • Kind of dissatisfied

11. From your front door until your return, How would you rate your trip overall?

12. What was your overall impression of the following:

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

Travel agency staff

  • 1
  • 2
  • 3
  • 4
  • 5

Transportation (any)

  • 1
  • 2
  • 3
  • 4
  • 5

Accomodation

  • 1
  • 2
  • 3
  • 4
  • 5

Optional excursions

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of the refreshments provided

  • 1
  • 2
  • 3
  • 4
  • 5

13. Which type of travel do you prefer to buy?

  • First minute
  • Last minute
  • I don't distinguish between the two

14. What is your first consideration when purchasing a holiday?

  • Price
  • The attraction of certain locations or activities
  • Recommendations from friends or family
  • Which travel agent to use
  • Advertising for different deals, packages and offers

15. Please answer the following few questions based on your experience using us:

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Has your holiday lived up to your expectations?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Are you satisfied with the package we offered?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Was our website easy to use and navigate?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Was everything listed on our website reflected in reality?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Did you receive value for money with us?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

Will you use our travel agency again in future?

  • Yes
  • Probably yes
  • Im not sure
  • Probably not
  • No

16. If you used us again would you change anything? Please tell us in your own words:

500

Powered by Survio
Use template — it’s free

Survey Templates Business Specific

Travel Agent customer satisfaction survey

Popularity 835 ×

Become a sought-after holiday seller with the help of a questionnaire template to measure travel agency client satisfaction. Be better than the competition.

Use template — it’s free

The survey sample is ideal for

  • owners and managers of travel agencies,
  • tour and vacation sellers.

In order for customers to feel that your offer is exceptional and they want to pay for it, it is first necessary to find out what type of holiday they have in mind and what their expectations are. Make sure that your staff will always recommend the most suitable solution from the current tour portfolio. Make sure that all equipment and facilities match the level presented on your website. Measure client satisfaction with the services you provide in the evaluation survey and create the best impression.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

All templates

Template categories

Trustpilot rating

Rated excellent on

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

Create a questionnaire in less than one minute

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Collect survey responses on multiple channels

Analyze survey results with a single click

Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot Password?

Get a 1-on-1 demo

Digicert

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2013